This article explains how refunds and cancellations are handled on SpotsNow, including what happens if a campaign is not approved, cancelled, or not delivered as planned.
Refund eligibility depends on campaign status, delivery, and publisher policies.
Refunds or payment releases may apply in the following situations:
If a publisher does not approve your spot request:
No payment is finalized
Any payment authorization is automatically released
If a campaign is cancelled before the ad is recorded or delivered:
Payment is not finalized
Any authorized funds are released, unless otherwise stated in the publisher’s cancellation policy
Some publishers may have cancellation deadlines, which are shown in the spot details.
If an approved campaign does not run as scheduled:
You are not charged
A full refund or authorization release is applied
If a campaign delivers fewer impressions than agreed:
Charges are adjusted automatically through proration
You only pay for what is delivered
Cancellation rules vary by publisher and spot type. Important factors include:
Creative deadlines
Recording status
Scheduled run date
Once an ad has been recorded or scheduled, cancellation may no longer be possible.
Always review the cancellation terms listed in the spot details.
If you believe there is an issue with delivery or billing:
Contact the publisher directly through your campaign inbox
If unresolved, reach out to SpotsNow support for review
SpotsNow may request delivery or reporting data to help resolve disputes.
